Where we ship
We ship to the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO military addresses. Orders to those addresses cannot be completed at checkout.
We do deliver to P.O. Boxes. Those orders go by USPS, because FedEx does not deliver to P.O. Boxes.
What shipping costs
| Order total | Shipping |
|---|---|
| Under $60 | $7.95 flat |
| $60 and over | Free |
The $60 threshold is measured on your total after any discount codes are applied, before shipping.
How long it takes
- Processing: 3–5 business days. We check, pick and pack your order.
- Transit: 8–12 business days. Carrier time from the warehouse to your door.
- Total: 11–17 business days.
All of these are business days — Monday through Friday, not counting weekends or U.S. public holidays.
Orders placed before 6:00 PM MT Monday through Friday start processing the same day. Anything after that, or on a weekend or holiday, starts on the next business day.
Where your order ships from
mirevav is operated by LUMIVELLE BEAUTY LLC, registered at 1001 S Main St Ste 600, Kalispell, MT 59901. That is a registered business address only — it is not a store, showroom or warehouse, and you cannot collect or return orders there.
Your order is packed and shipped by our manufacturing partner's warehouse in China and flown to the United States. That is why the transit window is 8–12 business days rather than two or three. We would rather tell you this up front than have it arrive as a surprise on the tracking page.
Carriers and tracking
We use USPS and FedEx. You will get a tracking number by email once the carrier scans your parcel. Tracking can take 2–3 business days to start updating after you receive the number.
Import duties and taxes
Import duties are already included in the price you pay. You will not be asked for any additional customs charge when your order is delivered.
Any sales tax that applies is calculated and shown at checkout before you pay, so the total you confirm is the total you are charged.
Wrong address, or a parcel that did not arrive
If you entered the wrong address, email support@mirevav.com within 24 hours of ordering and we will try to correct it before the warehouse packs it. After that we cannot change it.
If tracking shows delivered and you do not have the parcel, check with your neighbors and your building's mail room first, then email us. We answer within 24 hours.