Refund policy
The short version
You have 30 days from the day your order is delivered to start a return. We pay the return shipping. There is no restocking fee.
What can be returned
- Changed your mind: the dress must be unworn and unwashed, with the original tags still attached and in its original packaging.
- Wrong item, or a fault: send us photos and we will sort it out, whether or not the tags are still on.
How to start a return
- Email support@mirevav.com with your order number and which item you are sending back. If it is faulty or wrong, attach photos.
- We reply within 24 hours with a prepaid return label. The label is free — you do not pay return shipping.
- Pack the dress, attach the label, and drop it off.
Please email us before sending anything back. Returns that arrive without a label we issued can take much longer to match to your order.
Where returns go
Returns go to our U.S. returns warehouse:
29995 Ahern Ave
Union City, CA 94587
Do not send returns to our registered business address in Kalispell, Montana. Nothing is received there.
Your refund
| Step | Timing |
|---|---|
| Warehouse receives and checks the parcel | — |
| We issue the refund | 5–7 business days after that |
| Your bank or card issuer posts it | A further 3–10 business days |
Refunds go back to the payment method you used. We refund the price of the item in full.
One exception: if you are returning because you changed your mind, the original $7.95 shipping charge is not refunded. If the item was faulty or we sent the wrong thing, you get the $7.95 back too.
Exchanges
We exchange for a different size or color when we have it in stock. Email us and say what you would like instead. If it is not available, we refund you.
Cancelling an order
You can cancel within 24 hours of placing an order, before it goes to the warehouse. Email support@mirevav.com with your order number. After 24 hours the order is in production and has to be handled as a return.